The Gambling Commission has announced further updates to consumer protection measures designed to enhance player control over deposit limits in line with commitments from the 2023 White Paper.
The rule changes will be introduced in two phases: the first taking effect on 31 October 2025 and the second on 30 June 2026. The October 2025 changes were outlined in the Commission’s response to the Autumn 2023 consultation on proposed amendments to the LCCP and Remote Gambling and Software Technical Standards (RTS) (the full responses was published on 4th February 2025 here). In response to feedback from the Autumn 2023 consultation (via which the Commission identified inconsistencies in how operators defined and applied deposit limits) the Commission launched a supplementary consultation in March 2025, with the resulting changes scheduled to take effect from 30 June 2026 (the Commission’s response was published on 7th October 2025 here).
Key changes include:
- From 31 October 2025:
- Operators must prompt customers to set a financial limit before their first deposit and make it easy for them to review and alter their limit.
- Customers should be reminded every six months to review account and transaction details.
- Financial limit tools must be clearly visible on homepage and deposit pages, accessible in minimal clicks.
- Offer financial limits using free text at an account level to help customers set meaningful limits.
- Customer requests to decrease a financial limit must be actioned immediately.
- From 30 June 2026:
- All online operators must offer customers the ability to set a ‘deposit limit’ based solely on the amount paid into their account over a chosen period.
- Only this form of limit may be referred to as a ‘deposit limit’ to ensure clarity and consistency.
- Other types of limits (e.g. loss limits) may still be offered under distinct names.
- The requirements under RTS 12 will be updated to reflect the changes. The new wording can be viewed in full here.
Operators are advised to review their systems and customer interfaces to ensure full compliance with the phased implementation dates.
For further details, see the Gambling Commission’s announcement: New deposit limit rules provide clarity for consumers.
If you have any questions on the above, then please feel free to reach out to David Inzani, licensing solicitor on 0115 953 8500 or d.inzani@popall.co.uk
