Training News Good training and improved profits are closely linked

Training requirement in our industry falls into three main categories: What you must do, what you ought to do and what you do in the search for excellence

  • Date: 08 May 2007
  • Author/Solicitor: David Elphick

Training requirement in our industry falls into three main categories: What you must do, what you ought to do and what you do in the search for excellence.

The overriding purpose of training is safety. Safety of customers, staff, premises, licences, neighbouring businesses, residents, company equipment, future investment, as well as protection from compensation claims, litigation, closure orders, insurance penalties, customer dissatisfaction and of course PROFIT!

By now we would hope that most licensees understand (even if they have not acted upon it) that to become a licensee an accredited qualification must first be obtained via the new National Certificate for Personal Licence Holders (NCPLH)(Soon to be renamed Level 2 Award for Personal Licence Holders (APLH)). Such courses for licence holder qualification are excellent examples of due diligence, with may support staff now preparing to become Personal Licence Holders.

So who should be trained and what courses should be taken?

Clearly, legislative qualification speaks for itself, but as previously mentioned, many managers and staff see great benefit in sharing both new learning experiences and their implementation. More than ever we seem to be training an increasingly diverse group of delegates, such as: door staff, chefs, bar staff and all levels of management and executives. Tackling subjects such as: alcohol licensing, professional bar, COSHH, Risk Management and Drug Awareness qualifications.

Many of PACT's clients require specific training seminars to encourage as many people as possible to see whole picture and work towards clear company objectives. This training always majors on making your "customer experience" greater than that of your competitors. This can range from the atmosphere and marketing of a restaurant to the presentation of lighting and stage shows.

The objective is always the same - the search for success through excellence and the subsequent profits that are enjoyed by such commitment.