Published: 06 September 2022 by Richard Bradley, Partner
In April this year, the Gambling Commission announced changes to the Licence Conditions and Codes of Practice, which aimed to raise standards of customer monitoring, interaction and the identification of customers at risk of harm.
Social Responsibility Code Provision 3.4.3 takes effect on the 12th September and operators should ensure compliance with the new requirements, which can be found here.
The Commission also issued new guidance on customer interaction back in June, which included scenarios, case studies and minimal steps that the Commission would expect to see implemented.
Operators had been expected to fully implement all proposed changes by the 12th September, but following industry feedback concerning technical challenges being faced, the following requirements of new code provision 3.4.3 will be delayed, potentially until February 2023:
The Commission is now looking to conduct a further consultation on the details of the guidance document itself and it will be inviting respondents to provide details of good practice and lessons learned from implementing the requirements.
The new six-week consultation is expected to be launched later this month with a provisional intention to publish revised guidance in December 2022.
Full details can be found here.
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