Action required by the industry to stamp out unfair terms and misleading practices
“An investigation conducted by the Competition and Markets Authority following concerns regarding online promotions has led to a number of operators giving undertakings to ensure compliance with consumer protection rules. The Gambling Commission has advised that they “…expect all remote operators to make similar changes to their promotions.”
The undertakings give details of actions that need to be taken and how terms and conditions must be clear for any bonus promotions, they include:
More information about the content of the undertakings can be found on the GOV.UK website here.
The Gambling Commission has confirmed that they expect all operators to comply with 13 out of the 14 standards set by 28th February 2018. Prompts for customers playing with restricted funds must be in place by 31st July 2018.
The Commission has advised that “In the coming months, we will undertake compliance activity to test how operators are making these changes. Where action is not taken or is insufficient, we will not hesitate to intervene further, including taking enforcement action where necessary.”
In conjunction with the BII, we have created an exam compiled from past paper questions.