New customer interaction requirements for online sector due to increased risk of harm during Covid-19 lockdown
“Social Responsibility code provision 3.4.1 of the Gambling Commission’s Licence Conditions and Codes of Practice (LCCP) requires that licensees must take into account the Commission’s guidance on customer interaction.
The Gambling Commission has today issued new guidance for online operators, which has been developed in response to the Commission’s analysis of the impact that COVID-19 is having on consumers and the industry during lockdown.
The Commission has stated that whilst there is no evidence to suggest an increase in problem gambling, the shift on the market as a result of COVID-19 shows an increase in the use of certain gambling products, such as online slots, poker, casino gaming and virtual sports.
The new guidance provides that online operators must take account of changes and should:
Operators are expected to make the necessary changes to ensure compliance with the above requirements as soon as possible.
Details of the guidance on customer interaction can be found here.”
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