About Us General Information

Poppleston Allen is a ‘recognised body’ as defined in the SRA Handbook Glossary 2012, authorised and regulated by the Solicitors Regulation Authority in the UK

Our professional rules may be accessed at www.sra.org.uk/solicitors/handbook/code/content.page

Poppleston Allen is a 'recognised body' as defined in the Law Society's Solicitors Handbook 2015, authorised and regulated by the Solicitors Regulation Authority in the UK. The Partners of Poppleston Allen are solicitors authorised to practise in England & Wales, and regulated by the Solicitors Regulation Authority. The company's SRA number is 78244.

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately so that we can do our best to resolve the problem for you. In the first instance it may be helpful to contact the individual who is working on your case to discuss any concerns and we will do our best to resolve any issues. If you would like to make a formal complaint then you can access our full complaints procedure here.

If we are unable to resolve the complaint with you then you can have the complaint independently looked at by the Legal Ombudsman, which is an independent and impartial organisation with powers to resolve complaints about legal services when issues have not been resolved between a client and their lawyer.

Before accepting a complaint for investigation the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

• Within six months of receiving a final response to your complaint: and
• No more than six years from the date of act/omission giving causes for the complaint; or
• No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman please contact them. Contact details: Visit www.legalombudsman.org.uk Call 0300 555 0333 between 9am to 5pm. Email enquiries@legalombudsman.org.uk Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour.

We maintain compulsory professional indemnity insurance, details of this cover can be requested from Lisa Sharkey, Managing Partner, Poppleston Allen, 37 Stoney Street, The Lace Market, Nottingham, NG1 1LS; Telephone: 0115 953 8500 or email l.sharkey@popall.co.uk.

Details of the minimum terms for the compulsory insurance, including territorial coverage, can be found at www.sra.org.uk/solicitors/code-of-conduct/professional-indemnity/minimum-terms-conditions.page

ODR Clause
"If you are a client and we have made a contract with you by electronic means (website, email, etc.) you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us.

This service may be found at http://ec.europa.eu/odr.