We are available twenty four hours a day and our solicitors are all equipped with the latest i-phone technology for access to phone calls and emails. We also have an 'out of hours' service for changing the DPS and also run an emergency advice service called Licence999 (See www.licence999.com ). We take feedback very seriously and instigate regular surveys on our service.
We are organised into Client Teams, comprising a minimum of two solicitors and several paralegals.
Each client is assigned to a team which provides a dedicated service including case preparation and research, liaising between the client and the authorities and ensuring that all applications are correctly drafted and served.
Members of the Client Team have responsibility for preparing, issuing and monitoring routine applications and regularly report to the Solicitor responsible. The teams also automatically renew any licences or permits when they fall due.
We lead the field in administration systems for our clients:
We focus on establishing good relationships with councils and police licensing officers, and are often consulted by them on points of licensing law.
We are also able to offer real-time access for clients to see the progress of their applications via our web-based system, Licence2View.
In conjunction with the BII, we have created an exam compiled from past paper questions.