A Guide for Operators in Handling Drunk Customers

Everything you need to know about dealing with intoxicated people in your operations

If you are an operator of licensed premises, you know that dealing with drunks can be a hazardous ordeal. On top of causing you and your teams hassle, they can give you the operational headache of a potential health and safety breach. And if drunkenness becomes commonplace in your operations, it can lead to a loss of reputation and – even worse – loss of your license.

You’re under even more pressure this summer

With the Euro 2016 fast approaching, you will be under even more scrutiny than usual. For instance it’s not uncommon to find your local Police forces requesting items such as: door security, plastic bottles, polycarbonate glasses and additional training for staff on serving people who are drunk.

To help, Poppleston Allen has produced a simple training pack for operators and staff so they understand, amongst other issues:

  • Their legal responsibilities when serving alcohol to persons who may be drunk;
  • The signs to look for to accurately spot a person who may be intoxicated’;
  • Tips on dealing with customers to ensure those who are intoxicated are not served or, if too late, how you deal with them; and
  • The difference between a legal – and illegal – drinks promotion; something that often trips-up even the most careful of operators

As added protection for you, each pack comes with a certificate for your staff to sign to prove that they have read the pack, something that local authorities might view favourably, should any issues arise.

Each pack costs just £10, why not make it the very next thing you do?


Please note

The pack is provided as a download only. Once your order is complete you'll receive a download link for the guide and accompanying certificate.

You might also like to see our video of Clare Eames discussing the legal and operational implications of drunkenness and intoxication (opens in new window).