How we work with clients
Communication
We are available 24/7 and our solicitors work with Blackberries and mobile phones. All staff are tasked with responding to phone messages and emails within hours of receiving them. We also have an 'out of hours' service for changing the DPS and also run an emergency advice service called Licence999 (See www.licence999.co.uk ). We take feedback very seriously and instigate regular surveys on our service.Client teams
We are organised into Client Teams, comprising a minimum of three solicitors and several paralegals.Each client is assigned to a team to provide a dedicated service providing case preparation and research, liaising between the client and the authorities and ensuring that all applications are correctly drafted and served.
Members of the client's team have responsibility for preparing, issuing and monitoring routine applications and report to the Solicitor responsible regularly. The teams also automatically renew any licences or permits when they are due.
Administration
We lead the field in administration systems for our clients:
- We can produce a comprehensive licence report for each premise and can provide a historical record and a reminder of any future matters that will need to be processed.
- The network also assists our client support teams in the speedy reproduction of standard forms, which may be completed on behalf of the applicant.
- In addition to the computerised database we maintain bound files for each premise which contain the hard copies of the licences and permit. The files also contain copies of any other essential information about the unit.
This service is essential in providing the history of the premise when preparing any application. We focus on creating good relationships with councils and police licensing officers, and are often consulted by them on points of licensing law.
We are also able to offer real-time access for clients to their files via our web-based system, Licence2View.
