How we work with clients
Communication
We are available twenty four hours a day and our solicitors are all equipped with the latest i-phone technology for access to phone calls and emails. We also have an 'out of hours' service for changing the DPS and also run an emergency advice service called Licence999 (See www.licence999.co.uk ). We take feedback very seriously and instigate regular surveys on our service.Client teams
We are organised into Client Teams, comprising a minimum of two solicitors and several paralegals.Each client is assigned to a team which provides a dedicated service including case preparation and research, liaising between the client and the authorities and ensuring that all applications are correctly drafted and served.
Members of the Client Team have responsibility for preparing, issuing and monitoring routine applications and regularly report to the Solicitor responsible. The teams also automatically renew any licences or permits when they fall due.
Administration
We lead the field in administration systems for our clients:
- We are able to produce a comprehensive licence report for each premise. We can provide a historical record and a reminder of any future matters that will need to be processed.
- Our Practice Management system assists our Client Teams in the speedy production of standard forms, which may be completed on behalf of the applicant.
- In addition to the computerised database we maintain bound files for each premise which contain the hard copies of the licences and permits. The files also contain copies of any other essential information about the unit.
We focus on establishing good relationships with councils and police licensing officers, and are often consulted by them on points of licensing law.
We are also able to offer real-time access for clients to see the proress of their applications via our web-based system, Licence2View.
